BEEN TEAM LEADER
This course is aimed at team leaders. It helps team leaders to understand their roles and provides them with the tools for being an effective team leader. It focuses upon setting clear outputs for subordinates and monitoring these in line with improving performance and productivity. It explores the skills and behaviours needed for managing oneself and leading teams. The course focuses on the key challenges faced by every team leader and shows practically how to work through these.
The course also offers team leader tools which will ensure they have the skills and the tools to set clear work outputs for their subordinates, and to be able to monitor these outputs effectively. This will improve team performance and cooperation and allow for sustainable organizational growth
CHANGE MANAGEMENT
Change is one thing that one can guarantee that it is always with us. Change is something that we need to learn to live with and embrace. We need to be able to understand and manage change appropriately. This course will help you understand and apply the principles of change management in the workplace. Change is the only constant that we can rely on in the business world
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CONFLICT MANAGEMENT
Learn effective conflict management techniques and resolution strategies to address confrontation in the workplace.
Welcome to the exciting world of conflict management. In the rapidly changing and global context we live in, conflict is a feature of our current reality. Private and public sector organizations, find that they have to be more equipped to deal with different types of conflict. Personal conflicts, inter-personal conflicts and structural conflicts all point to the need for more effective tools for lasting problem solving. Conflict management and negotiation skills are critical skills for any manager to be effective in the workplace.
Conflict situations are common in the work situation.This one-day conflict resolution training course offers practical tips for managing conflict at work and introducing an effective conflict management strategy.
CORPORATE GOVERNANCE
This course will be beneficial for any person wanting to improve the corporate governance of their organisation. Corporate governance is critical for the effective functioning of any organisation. This course is intended for all persons who need to apply the principles of ethics and effective corporate governance to organisational culture
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CHAIRING DISCIPLINARY HEARING
Many organizations have costly compensation orders from the industrial court due to Line Managers and HR staff not complying with legislation regarding disciplinary matters. This comprehensive course gives detailed insight into discipline in the workplace. This course will teach line managers and HR staff how to effectively chair a disciplinary hearing. It will also reduce legal cost incurred for hiring expensive consultants to chair your disciplinary hearings. This course will give your organization the skills to professionally chair a disciplinary hearing. The course gives a practical hands-on approach to chairing disciplinary hearings in your workplace. It focused on how to conduct disciplinary hearings in line with the principles of fairness and equity as envisaged by the employment Act is covered. Sanctions for misconduct issues of absenteeism, intoxicated on duty, theft and many other types of misconduct are dealt with from the perspective of what is acceptable for chairpersons to hand down as per the relevant case law and the Industrial court ’s guidelines
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EMOTIONAL INTELLIGENCE
Boleng Consults’emotional intelligence course is a life-changing programme that can have a tremendous impact on the success and effectiveness of your work life, career, and home life.
Emotional Intelligence is the single most important indicator in producing people who are able to work effectively in organizations at the highest levels. Longer term sustainability, requires that people go beyond I.Q. and develop their full E.Q.
This course is an invitation to go on a journey of self-awareness and develop effective and professional interpersonal skills. Furthermore the course helps you understand and manage your negative emotions and increase your resilience. In fact it is known that it is not the hardest working or most intelligent people who succeed, but people who have high levels of emotional intelligence and who are able to illicit the cooperation of their colleagues and lead and motivate teams of people.
EQ explains why some people excel while others who appear to have similar capabilities lag behind. This course will contribute to both personal excellence and greater leadership capabilities. We explore the solidity of our self confidence and the way in which it supports our sense of competence, capability and ability to win out in changing or adverse situations.
The course helps delegates develop a range of tools and techniques for building their emotional intelligence for an effective and successful life.
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INITIATING A DISCIPLINARY HEARING
This course gives initiators (or complainants) the required skills of successfully investigating and prosecuting a disciplinary case. The course focuses on the importance of Law of Evidence. The course looks at how to gather evidence, how to lead evidence and how to argue your case in opening and closing statements in a workplace disciplinary hearing. It also looks at preparing witnesses’ evidence and cross examination techniques for workplace hearings.
Many organisations have costly compensation orders from the Industrial Court due to Line Managers and HR staff not complying with legislation regarding disciplinary matters. This course will teach line managers how to effectively initiate a disciplinary hearing. Complacency, inconsistency and turning “a blind eye” by management is some of the pitfalls to discipline, organisations often experience. Misconduct issues of absenteeism, intoxication on duty, theft and many other types of misconduct are dealt with from the perspective of relevant case law and the Botswana employment Act CHAPTER 47:01 and Botswana - Public Service Act (Act No. 30 of 2008) (Cap. 26:01)’s Guidelines.
Download Course Overview,Outline and Outcome of Initiating a Disciplinary Hearing here
LABOUR RELATIONS AND DISCIPLINARY HEARING
Many companies have costly compensation orders from THE Industrial Court due to Line Managers and HR staff not complying with legislation regarding disciplinary matters. This comprehensive course gives detailed insight into discipline in the workplace. This course will teach line managers how to effectively chair or initiate a disciplinary hearing. Complacency, inconsistency and turning “a blind eye” by management is some of the pitfalls to discipline companies often experience. Bullying tactics by the unions and shop stewards are also often encountered. These factors often lead to the lowering of disciplinary rules and standards in organisations. This course gives a practical hands-on approach for dealing with discipline in the workplace. How to conduct disciplinary hearings in line with the principles of fairness and equity as envisaged by the Employment Act Chapter 47:01 or Botswana - Public Service Act (Act No. 30 of 2008) (Cap. 26:01) is covered. Misconduct issues of absenteeism, intoxication on duty, theft and many other issues of misconduct are dealt with from the perspective of relevant case law and codes of good practice. The course also covers how managers can deal with issues of poor performance such as tardiness, idleness, inefficiency and laziness with confidence and consistency. Medical incapacity and prolonged illness in the workplace is also becoming a common place issue that line managers need to deal with. We also look at procedures needed for conducting fair retrenchments.The course also gives an overview of the Basic Conditions of Employment Act
Download Course Overview,Outline and Outcome for Labour Relations & Effective Discipline here
MANAGEMENT AND LEADERSHIP DEVELOPMENT
Management and leadership expertise is the single most important factor for the advancement and success of your management career. This course will ensure that you take your personal leadership style and competencies to new levels of success. The course is designed for managers who wish to find their own voice and deepen their management and leadership expertise.
Good leadership ability coupled with solid management skills can have a significant impact on your workplace effectiveness and consequent career advancement. Without these core competencies under control, the workplace can be an extremely harsh environment. Leadership and management skills can be developed to assist managers in achieving their ultimate career goals and in being more effective and productive to their organization.
MEETING AND MINUTES MANAGEMENT
Meetings come in different forms and sizes, from the conventional to the informal huddle in the office hallway. The aim of this one day program is to assist people to facilitate small working meetings to ensure that the task team works with energy and commitment and draws off the skills of those who participate.
Key objectives include: preparing for a meeting; seeing meetings as a management tool; planning steps for effective meetings; techniques for handling disruptive behaviours; minute taking – process and content.
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CORPORATE GOVERNANCE AS PER KING CODE
NEGOTIATION SKILLS
Negotiation skills are essential in the pressurized work environment of today, yet few managers have been trained to respond confidently in the face of these stresses.Inter-personal, intergroup and structural conflicts all point to the need for more effective tools for lasting problem solving through negotiation. It is thus important for managers, supervisors and customer service staff to become familiar with the principles, processes, and techniques of negotiation management
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PERFORMANCE MANAGEMENT
Business organisations all around the world have been carrying out certain activities for many years:
- Managers and supervisors have been conducting performance appraisals
- Employees have been attending training sessions
Integrate performance management within the overall management of an organisation.These activities are often done mostly for the sake of doing them rather than adding directly to the desired results of the organisation. The practice of performance management reveals that being busy is not the same thing as producing results. It also shows us that training, strong commitment and plenty of hard work alone, do not amount to results. Performance Management redirects our efforts from busyness toward effectiveness. This course will help you design or improve your performance management to ensure it is producing the quantitative and qualitative business results required for your organisation.
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THE GOVERNANCE OF MEETINGS AND MINUTES TAKING
The aim of the workshop is to enable participants to understand their role as a minute taker, as well as how to take accurate minutes, which would serve as an enabler for the committee/board/associations to achieve its goals.
The nature of the workshop is such that it allows for participative interaction, discussions and practical and theoretical exercises. Delegates will have the opportunity to improve on their report writing skills. They will receive feedback from the facilitator and will be encouraged to share their experiences
TOP SECRET OF BEING AN EFFECTIVE COMPANY SECRETARY
This programme provides a comprehensive overview of the extensive administrative and statutory duties of the Company Secretary. It is presented by a seasoned Company Secretary and will equip Company Secretaries with tools and techniques to improve their effectiveness and understanding of their roles as value adding members of their organisations
WHOLESALE AND RETAIL OPERATIONAL SUPERVISION
This programme is designed to meet the needs of learners who are already employed and involved in the wholesale and retail field.
The purpose of this course is to take through delegates to the world of retailing from a managerial viewpoint. Consequently, we will study the elements that comprise the retail mix, including types of retailers, multi-channel retailing, consumer buying behavior, retail marketing strategies, selecting retail site locations, supply chain management, merchandising, pricing, store management, store layout & design and customer service.