OFFICE MANAGEMENT
The aim of this course is to develop the knowledge, skills and capabilities for being an effective and efficient office administrator. This course is suitable for office administrators, admin clerks or office managers
Download Course Overview,Objectives,Outline and Outcomes of Office Management Here
PERSONAL ASSISTANT
This course is aimed at Personal Assistants to develop the knowledge, skills and capabilities for being effective and efficient at your job.
It helps you get the skills to further develop, polish and professionalize your expertise as a Personal office Assistant. Participants will also explore the underlying values and attitudes which convey respect for different people when communicating and interacting with them through various media.
The course also offers different ways of approaching tasks as a PA. This will improve your performance at work, teach you cooperation and allow for long term growth.
Download Course Overview,Objectives,Outline and Outcome for Personal Assistant Here
RECEPTION AND TELEPHONE ETIQUETTE
The course is also appropriate for receptionists and call centre staff. The receptionist’s telephone skills is the first impression customers have of your business. Ensure your receptionist or call centre agent creates a professional impression of your company
Download Course Overview,Objectives,Outline and Outcome for Reception and Telephone Etiquette Here
ADVANCED REPORTS WRITING
As your career grows and advances, you will be asked to write reports – these may be proposals for new ideas, evaluations of an initiative or a recommendation for a new service or product.
Your organisation will expect a professional and well-written document to base important decisions upon.Boleng Training and Consultancy Services (PTY)LTD will teach you all the skills and techniques you need to know to write just such a report: clear, concise, balanced and informative. You will understand what needs to be written, how it should be written and what structure and format you should use for different kinds of reports
Download Course Overview,Objectives,Outline and Outcome for Reports Writing Here